Residential tenant satisfaction survey
Measure tenant satisfaction effectively
How do they feel about their home, the neighbourhood or services provided?
Free consultation
Residential tenant satisfaction survey
What can you expect from Customeyes?
An independent and professional survey
With the full support from a dedicated project team throughout the whole process.
GRESB-compliant questionnaire
With our expertise, we create a reliable questionnaire with questions that align with your needs and target audience
Better understand residential tenants
Using different methods, we help you understand and benchmark the results to determine improvements.
Let’s get in touch!
Curious on how to better understand your residential tenants and improve satisfaction?
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Who is it for?
The tenant satisfaction survey caters to investors and property managers seeking valuable insights into their tenants’ needs, experiences, and overall satisfaction. In addition to offering benchmark surveys, we offer the flexibility to support these organizations with specialized surveys, including research on new residential complexes, properties with additional amenities (specials), and sustainability assessments.
Customeyes brings extensive experience to the table, having collaborated with numerous investors and property managers over the years on tenant satisfaction surveys. Leveraging this wealth of knowledge, we craft a robust and reliable questionnaire that precisely aligns with your research’s unique needs and context. Our objective is to provide actionable insights to enhance tenant satisfaction and optimize property management.
What is it exactly?
Our tenant satisfaction survey is purpose-built to evaluate tenants’ needs, experiences, and overall satisfaction. It yields valuable insights across a spectrum of subjects, encompassing property conditions, surroundings, and services provided by investors and property managers. Notably, our questionnaire complies with GRESB standards, allowing seamless integration of survey results into the GRESB assessment. The survey is adaptable, accommodating both quantitative and qualitative research approaches.
We offer various modules tailored to specific needs, such as surveys for new tenants, assessments of unique amenities, sustainability appraisals, management of repair requests, and understanding the experiences of departing tenants. The survey is personalized to precisely align with your information requirements and can be conducted frequently throughout the year. This ensures continuous monitoring of tenant satisfaction and enables prompt adjustments to enhance both the tenant experience and property management.
Our approach
At Customeyes, we follow a systematic approach that simplifies the survey process into distinct stages. We handle preparation, execution, and feedback, and we also assist you in translating insights into actionable steps in an inspiring way.
Thorough research is at the core of our approach. We engage not only with investors but also with property managers, and when necessary, even with contractors, to provide a comprehensive view of tenant satisfaction and feedback. We offer a comprehensive dashboard, present survey results, create visually engaging infographics, and even host workshops to help you maximize the insights gathered during the survey process.
Your data is safe with us
We pay great attention to the security of customer and respondent information. That’s why Customeyes is ISO/IEC 27001 certified.
Our clients determine the desired level of anonymity
We enter into a data processing agreement
All data is securely stored and processed
Full transparency in communication about the (research) process
