Improve services for healthcare tenants

What topics are covered?

In healthcare real estate, the well-being and satisfaction of residents are most important. Conducting tenant surveys holds huge value in ensuring that the care and living environment cater to the specific healthcare needs of the residents. By researching the experiences and opinions of these residents, you gain valuable insights, in areas such as:

• The quality of housing
• Available facilities
• Social activities and interactions
• The overall living atmosphere

This feedback empowers healthcare providers and real estate managers to pinpoint potential areas for improvement and fine-tune the living experience. Our tenant survey is designed to assist healthcare real estate managers in creating a supportive and comfortable living environment, one where residents are treated with the utmost respect and dignity.

We tailor the survey to align with your information requirements and offer the flexibility to conduct surveys on a high-frequency basis throughout the year, ensuring that residents’ needs and experiences remain a central focus.

For who is this survey?

Tenant surveys within healthcare real estate are specifically crafted for investors and managers who are keen on gaining a deep understanding of their tenants’ needs, experiences, and levels of satisfaction.

Customeyes has experience in collaborating with investors and managers of healthcare real estate. Using this experience, we develop a  dependable questionnaire that aligns with the needs and context of your research, ensuring that you obtain valuable insights to enhance the well-being of tenants and optimize healthcare real estate management.

Our approach

Customeyes follows a structured approach, breaking down the survey process into distinct phases. We handle survey preparation, execution, and feedback delivery, ensuring a smooth experience for. Furthermore, we assist in translating survey insights into actionable steps in an inspiring manner.

Our questionnaire is in compliance with GRESB standards, facilitating direct integration of survey results into the GRESB assessment. To offer a comprehensive perspective, our surveys can employ both quantitative and qualitative research methods.

Researching all aspects is key of our approach. We engage not only the investor but also the property manager and, if necessary, even contractors, providing a 360 view of tenant satisfaction and feedback. We offer a comprehensive dashboard, present survey results, create visually engaging infographics, and even organize workshops to help you make the most of the insights gathered during the survey process.